Last update: 07/06/2026
1. Who We Are
Plantbeast operates this website and store, including all related information, content, features, tools, products and services (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Our contact details:
| Business name | Plantbeast |
| help@plantbeast.shop | |
| Address | 80 Sisters Avenue, London, SW11 5SN, United Kingdom |
| Website | https://plantbeast.shop |
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Personal Information We Collect or Process
When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.
We may collect or process the following categories of personal information:
| Category | Examples |
|---|---|
| Contact details | Your name, billing address, shipping address, phone number, and email address |
| Financial information | Payment card information (processed by our payment provider, not stored by us), transaction details, payment confirmation |
| Account information | Username, password, preferences and settings (if you create an account) |
| Transaction information | Items you view, add to cart, purchase, return, or cancel, and your past order history |
| Communications with us | Information you include when contacting customer support |
| Device information | IP address, browser type, device type, and other unique identifiers |
| Usage information | How and when you interact with or navigate our website |
3. How We Collect Personal Information
We collect personal information from the following sources:
- Directly from you – when you create an account, place an order, communicate with us, or otherwise provide us with your personal information
- Automatically – from your device when you use our website, including through cookies and similar technologies
- From our service providers – such as our fulfilment partners, payment processor, and website hosting provider
4. How We Use Your Personal Information
We use your personal information for the following purposes:
a) Provide, Tailor, and Improve the Services
- To perform our contract with you
- To process your payments
- To fulfil your orders (including sharing your details with our fulfilment partners and couriers)
- To remember your preferences and items you are interested in
- To send notifications related to your account or order
- To process purchases, returns, and exchanges
- To arrange for shipping
- To create a customized shopping experience (e.g., recommending products related to your purchases)
b) Marketing and Advertising
- To send marketing, advertising, and promotional communications by email (only if you have opted in)
You can unsubscribe from marketing emails at any time using the link in every email.
c) Security and Fraud Prevention
- To authenticate your account
- To provide a secure payment and shopping experience
- To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity
d) Communicating with You
- To provide customer support
- To respond to your enquiries
- To maintain our business relationship with you
e) Legal Reasons
- To comply with applicable law or respond to valid legal process
- To enforce or investigate potential violations of our terms or policies
5. How We Disclose Personal Information
We never sell your personal information. We may disclose your personal information to the following categories of third parties:
| Category of recipient | What data | Why |
|---|---|---|
| Fulfilment partners | Name, shipping address, email address, order details | To produce and ship your items |
| Delivery couriers | Name, shipping address, phone number (if provided) | To deliver your order |
| Payment processor (WooPayments) | Billing address, payment card details | To process payment |
| Website hosting provider (WooCommerce) | All data as stored on our platform | To run our website |
| Email marketing service (if you opt in) | Email address, name, order history | To send marketing emails |
| Legal / regulatory authorities | As required by law | To comply with legal obligations |
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. International Transfers of Your Data
To fulfil your order, we work with trusted fulfilment partners. Some of these partners may process your data on servers located outside the United Kingdom.
Where we transfer your personal data outside the UK, we ensure it is protected by putting UK-approved safeguarding contracts (called “Standard Contractual Clauses”) in place with our partners, in accordance with UK data protection law.
If you would like more information about these safeguards, please contact us at help@plantbeast.shop.
7. Security and Retention of Your Information
Security
No security measures are perfect or impenetrable. We cannot guarantee “perfect security”. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Retention
How long we retain your personal information depends on different factors, including:
- Whether we need the information to maintain your account
- Whether we need it to provide you with Services
- Legal obligations (HMRC requires us to keep order records for 6 years)
- Resolving disputes or enforcing policies
| Type of data | Retention period |
|---|---|
| Order records | 6 years (HMRC requirement) |
| Customer account information | Until you close your account, plus 30 days |
| Marketing consent records | Until you unsubscribe, plus 2 years |
| Customer service enquiries | 1 year from last contact |
After the retention period ends, we delete or anonymise your data.
8. Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may apply only in certain circumstances.
| Right | What it means |
|---|---|
| Right to access | Request a copy of the personal information we hold about you |
| Right to deletion | Request that we delete personal information we hold about you (subject to legal obligations like HMRC retention) |
| Right to correction | Request that we correct inaccurate personal information |
| Right to portability | Request a copy of your data in a machine-readable format |
| Right to object | Object to processing based on legitimate interests (e.g., analytics or direct marketing) |
| Right to restrict processing | Ask us to limit how we use your data in certain circumstances |
How to exercise your rights
To exercise any of these rights, email us at help@plantbeast.shop with “Data subject request” in the subject line. We will respond within one month.
We may need to verify your identity before processing your request.
Managing communication preferences
You may opt out of marketing emails at any time using the unsubscribe link in every email. If you opt out, we may still send you non-promotional emails, such as order confirmations and shipping updates.
9. Your Right to Complain to the ICO
If you believe we have not handled your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) , the UK supervisory authority for data protection issues.
We would appreciate the chance to resolve your concerns first, so please contact us before approaching the ICO.
| Website | https://ico.org.uk |
| Telephone | 0303 123 1113 |
| Address | Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF |
10. Children’s Data
The Services are not intended to be used by children under 16. We do not knowingly collect any personal information about children under 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details above to request that it be deleted.
11. Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties (e.g., payment processors, social media). If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.