Online Shop Terms and Conditions

PLANTBEAST

Registered address: 80 sisters Avenue, London, SW115SN

Email: help@plantbeast.shop

Last updated: 07/06/2026

1. Introduction and Definitions

1.1 These terms and conditions (“these Terms”) govern the sale of goods by us to you through our website at [plantbeast.shop – or your actual domain] (“our website”). Please read these Terms carefully before placing an order. By placing an order through our website, you agree to be bound by these Terms.

1.2 These Terms apply to all orders placed by consumers. For the purposes of these Terms, a “consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession, as defined by the Consumer Rights Act 2015.

1.3 In these Terms:

(a) “goods” or “products” means the gymwear items (including but not limited to t-shirts, vests, hats, and other apparel) available for purchase on our website;

(b) “order” means your request to purchase goods from us submitted through our website;

(c) “contract” means the legally binding agreement between you and us for the sale and purchase of goods, formed in accordance with clause 3;

(d) “you” and “your” refer to the consumer placing the order; and

(e) “working day” means any day other than a Saturday, Sunday, or public holiday in England and Wales.

1.4 Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation. Where these Terms conflict with your statutory rights, your statutory rights shall prevail.

1.5 We may revise these Terms from time to time. The version of these Terms that applies to your order is the version displayed on our website at the time you place the order.

2. Our Products

2.1 The images of products on our website are for illustrative purposes only. We cannot guarantee that your device’s screen accurately reflects the colour or appearance of the garments.

2.2 All our products are made on demand, specifically for you after you place your order. This means each item is made to order and is not held in stock.

2.3 We take reasonable care to ensure that product descriptions (including sizing guides, fabric composition, and care instructions) and prices are accurate at the time of publication. However, to the extent permitted by law, we do not warrant that all content on our website is error-free.

2.4 All products are subject to availability from our print-on-demand suppliers. If a product you have ordered becomes unavailable after your order is placed, we will inform you as soon as reasonably practicable and, if payment has already been taken, we will issue a full refund without undue delay.

2.5 We may withdraw any product from our website at any time without notice.

2.6 Sizing: Sizing guides are provided on each product page. Garment fit can vary slightly between different styles (e.g., t-shirts vs vests) and between manufacturers. We recommend checking the specific size guide for each product before ordering. A product that does not fit as you personally prefer is not considered faulty unless it deviates from the stated measurements by more than [2cm] in chest width or length.

2.7 Care instructions: Each garment includes a care label. Failure to follow the care instructions (e.g., washing at too high a temperature, tumble drying, ironing directly onto print) may damage the product and will void any claim for faults arising from that damage.

3. Ordering Process and Contract Formation

3.1 Our website will guide you through the steps to place an order. Please check your order carefully before submitting it, including product type, size, colour, quantity, and delivery address. You are responsible for ensuring that the details you provide are correct and complete.

3.2 The display of products on our website constitutes an invitation to treat and not an offer. Your order constitutes an offer by you to purchase the goods specified in the order.

3.3 After you submit your order, you will receive an email acknowledging that we have received it (“Order Acknowledgement”). This Order Acknowledgement does not constitute acceptance of your order.

3.4 A binding contract is formed only when we send you an email confirming that the goods have been dispatched (“Dispatch Confirmation”). The contract relates only to those goods confirmed in the Dispatch Confirmation.

3.5 If we are unable to accept your order, we will inform you and will not charge you. This may be because the product is unavailable from our print-on-demand supplier, because we have identified an error in the price or description, or because we are unable to meet a delivery deadline you have specified.

3.6 We will assign an order number to your order. Please quote this in all correspondence with us.

3.7 In accordance with the Electronic Commerce (EC Directive) Regulations 2002, we will provide you with an opportunity to identify and correct input errors before you submit your order.

4. Price and Payment

4.1 The price of the goods will be the price indicated on the relevant product page at the time you submit your order.

4.2 All prices are in pounds sterling (GBP) and include VAT (where applicable) at the current rate. [If not VAT registered: We are not currently VAT registered, so no VAT is added to our prices.]

4.3 Prices do not include delivery charges. Delivery charges will be displayed clearly before you confirm your order, based on your delivery location and the shipping option you select.

4.4 If we discover a pricing error, we will contact you and give you the option of continuing at the correct price or cancelling your order. We will not process the order until we have your instructions.

4.5 Payment must be made at the time of ordering. We accept the following payment methods: [Add your payment methods, e.g., Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay].

4.6 We will take payment at the time you place your order. [Because you’re using POD, payment must be taken upfront before production begins.]

5. Delivery

5.1 We will deliver the goods to the delivery address you specify when placing your order. It is your responsibility to ensure that the delivery address is correct and complete. We cannot redirect orders once they have been sent to our print-on-demand supplier.

5.2 Delivery timeframes are estimates only and are not guaranteed. Your purchase is made to order, so please allow [3-5] working days for production before shipping.

5.3 Unless otherwise agreed, we will deliver the goods as soon as reasonably possible and, in any event, within 30 days after the day on which the contract is formed, as required by the Consumer Rights Act 2015.

5.4 If delivery is delayed by an event outside our reasonable control (including but not limited to courier delays, customs clearance, or supplier issues), we will contact you as soon as reasonably practicable. If there is a substantial delay, you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

5.5 If no one is available at your address to take delivery, the carrier will leave a card telling you how to rearrange delivery or collect the goods.

5.6 A delivery is complete when the goods are delivered to the address you gave us, or when you or a person you have nominated collects them, and the goods will be your responsibility from that time.

5.7 Customs and import duties (international orders): For deliveries outside the United Kingdom, you may be subject to import duties, taxes, and customs clearance fees levied by your country. These charges are your sole responsibility. We have no control over them and cannot predict what they may be. Please check with your local customs office before ordering.

5.8 Split shipments: If your order contains items that are produced by different suppliers, items may be delivered separately at no additional cost to you.

5.9 We ship to select international destinations. All applicable delivery charges and estimated timeframes will be displayed at checkout once you enter your shipping address.

6. Risk and Title

6.1 The goods will be at our risk until they have been delivered to you. Ownership of the goods will pass to you on completion of delivery.

6.2 If we miss the delivery deadline for any goods, you may treat the contract as at an end straight away if: (a) we have refused to deliver the goods; (b) delivery within the deadline was essential, taking into account all relevant circumstances; or (c) you told us before we accepted your order that delivery within the deadline was essential.

6.3 If none of the circumstances in clause 6.2 apply, you may specify a new reasonable deadline for delivery. If we do not meet the new deadline, you may then treat the contract as at an end.

6.4 If you choose to treat the contract as at an end for late delivery, you may cancel the order or reject goods already delivered. We will refund any sums you have paid for the cancelled goods and their delivery without undue delay.

7. Your Statutory Right to Cancel (14-Day Cooling-Off Period)

7.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”), you have the right to cancel your order within 14 calendar days without giving any reason.

7.2 The cancellation period begins on the day after you (or a person you nominate, other than the carrier) receive the goods. If your order consists of multiple items delivered on different days, the cancellation period begins on the day after you receive the last item.

7.3 To exercise your right to cancel, you must inform us of your decision to cancel by making a clear statement. You may use any of the following methods:

Email us at help@plantbeast.shop with your order number and a statement that you wish to cancel;
Write to us at [your registered address];
[Optional: Telephone us on – if you provide a number]; or
Complete and submit the model cancellation form set out below.

7.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the 14-day cancellation period has expired.

7.5 If you cancel your order under this clause 7, we will reimburse all payments received from you, including the cost of standard delivery (but not any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery we offer).

7.6 We may withhold your refund until we have received the returned goods, or until you have supplied evidence of having sent them back, whichever is the earliest.

7.7 We will process your refund without undue delay, and in any event no later than 14 calendar days after the day on which we receive the returned goods or evidence that you have sent them back. We will make the refund using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.

7.8 You must return the goods to us without undue delay, and in any event no later than 14 calendar days from the day on which you notify us of your cancellation. Please return goods to: [Your returns address – this could be your home address or a separate returns address you arrange].

You are responsible for the direct cost of returning the goods. For UK returns, this is typically £[2.99-4.99] for a tracked service. For international returns, the cost will be higher – please check with your local postal service.

7.9 You may handle the goods only as necessary to establish the nature, characteristics, and functioning of the goods, in the way you might in a shop. This means you may try on a t-shirt or vest for size, but you may not wear it for an extended period, wash it, or remove any tags. If the value of the goods is reduced by any amount as a result of handling beyond what is permitted in this clause, we may recover that amount from you, up to the contract price.

7.10 The 14-day cancellation right does not apply to the following goods, in accordance with the CCR 2013:

(a) goods that have been personalised or made to your specifications [if you offer custom printing];

(b) sealed goods that are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery – this applies to face masks, headwear with sealed hygiene strips, and any underwear or base layers sold in sealed packaging;

(d) sealed audio or video recordings, or sealed computer software, that have been unsealed after delivery (not relevant to you unless you sell media); and

(e) goods that are liable to deteriorate or expire rapidly (not relevant to gymwear).

Model Cancellation Form

To: help@plantbeast.shop

I hereby give notice that I cancel my contract of sale of the following goods: [description of goods]

Ordered on: [date] / Received on: [date]

Name of consumer: _______________

Address of consumer: _______________

Signature (only if sent on paper): _______________

Date: _______________

8. Returns and Refunds (Non-Faulty, Change of Mind)

8.1 If you cancel your order under clause 7 and return the goods in accordance with these Terms, we will process your refund as described in clauses 7.5 to 7.7.

8.2 In addition to your statutory cancellation right, we offer a voluntary returns period of 30 days from the date of delivery. To be eligible, the goods must be unworn, unwashed, with all original tags attached, and in original packaging where possible. This voluntary policy is in addition to, and does not affect, your statutory rights.

8.3 To initiate a return, please contact us at help@plantbeast.shop with your order number and the reason for return. We will provide you with the returns address and any necessary instructions.

8.4 We will process the refund due to you as soon as possible and, in any event, within 14 calendar days of receiving the returned goods. Refunds will be made to the original payment method.

8.5 If the returned goods are damaged, stained, washed, or worn beyond what is necessary to try them on for size, we may make a deduction from your refund to reflect the diminished value of the goods.

8.6 Return shipping costs: For non-faulty, change-of-mind returns, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

9. Faulty Goods and Your Rights Under the Consumer Rights Act 2015

9.1 We are under a legal duty to supply goods that are in conformity with the contract. Under the Consumer Rights Act 2015 (“CRA 2015”), goods we supply must:

(a) be of satisfactory quality, taking into account any description, the price, and all other relevant circumstances;

(b) be fit for any particular purpose that you made known to us before or at the time of the contract; and

9.2 If the goods do not conform to the contract, your statutory rights include the following:

30-Day Short-Term Right to Reject

9.3 If the goods are faulty, not as described, or not fit for purpose, you have the right to reject them within 30 days of receiving them and receive a full refund. The 30-day period begins on the day ownership passes to you (which is normally the day of delivery).

Right to Repair or Replacement

9.4 If more than 30 days have passed since you received the goods, you may request a repair or a replacement. We must carry out any repair or provide a replacement within a reasonable time and without significant inconvenience to you. We will bear any necessary costs incurred in doing so, including postage, labour, and materials.

9.5 For print-on-demand products, replacement is usually the most practical remedy, as products are not repairable.

Right to a Price Reduction or Final Right to Reject

9.6 If, after one attempt at replacement, the goods still do not conform to the contract, you are entitled to:

(a) a price reduction of an appropriate amount; or

(b) exercise your final right to reject the goods and receive a refund.

9.7 A refund following the exercise of your final right to reject may be reduced to take account of the use you have had of the goods, except in the first six months after delivery, during which no deduction may be made.

9.8 For faulty goods only: We will bear the cost of return shipping. Please contact us at help@plantbeast.shop before returning faulty goods. We will either arrange collection or provide a prepaid return label. Do not return faulty goods without contacting us first.

9.9 What is not considered a fault:

Normal wear and tear
Damage caused by failure to follow care instructions (e.g., washing at the wrong temperature, tumble drying, ironing directly onto print)
Colour fading over time as a result of normal washing, unless excessive
Slight variations in print placement or colour between batches (these are inherent to the print-on-demand process and not considered faults, provided they remain within reasonable industry standards)
A garment that does not fit as you personally prefer, where it matches the published size guide

9.10 Nothing in these Terms is intended to exclude or limit your statutory rights under the CRA 2015 in relation to faulty goods.

10. Our Liability

10.1 Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) breach of the terms implied by sections 9, 10, 11, 13, 14, 15, and 16 of the Consumer Rights Act 2015 (quality, fitness for purpose, description, and other statutory guarantees); or

(e) defective products under the Consumer Protection Act 1987.

10.2 Subject to clause 10.1, we shall not be liable to you for any indirect or consequential loss, or for any loss of profit, loss of business, or loss of business opportunity.

10.3 Subject to clause 10.1, our total liability to you in respect of all losses arising under or in connection with the contract shall not exceed the total price paid by you for the goods in that order.

10.4 We are not liable for delays or non-delivery caused by events outside our reasonable control (see clause 5.4), including but not limited to print-on-demand supplier failures, courier delays, customs holds, or postal strikes.

11. Personal Data

11.1 We will collect and process your personal data in connection with your order in accordance with our privacy policy at [https://plantbeast.shop/privacy-policy/].

11.2 The personal data you provide when placing an order (including your name, address, email, telephone number, and payment details) will be used to fulfil your order, process payment, deliver the goods, and comply with our legal obligations.

11.3 We will share your personal data with our print-on-demand suppliers and delivery couriers only to the extent necessary to fulfil your order.

11.4 For full details of how we handle your personal data and your rights under the UK GDPR and the Data Protection Act 2018, please refer to our privacy policy.

12. Complaints

12.1 If you have a complaint about any goods purchased from us, please contact us at help@plantbeast.shop. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.

12.2 If you are not satisfied with our response, you may consider using an alternative dispute resolution (ADR) provider. [As a micro-business, you are not required to use ADR, but you can state:] We are not currently signed up to any ADR scheme, but you may refer your complaint to the Citizens Advice consumer service for guidance.

12.3 Nothing in this clause affects your right to take legal action to enforce your statutory rights at any time.

13. Law and Jurisdiction

13.1 These Terms, and any contract formed under them, are governed by the law of England and Wales.

13.2 Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. As a consumer, you may also bring proceedings in the courts of the country in which you are domiciled.

14. Contact Details

14.1 If you have any questions about these Terms, your order, or any of our products, please contact us:

Business name: Plantbeast
Email address: help@plantbeast.shop
Website: plantbeast.shop